Cookie Policy

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You don’t have a call problem.
You have a system problem.

Effective Date: November 17, 2025

Last Updated: November 17, 2025

Introduction

This Cookie Policy explains how Seneca Voice AI and Seneca Automation (collectively, "Seneca," "we," "us," or "our") uses cookies and similar tracking technologies on our website and services. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

By continuing to browse or use our website, you agree to our use of cookies and similar technologies as described in this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information.

Cookies set by the website owner (in this case, Seneca) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (such as advertising, interactive content, and analytics).

Types of Cookies We Use

We use the following types of cookies on our website:

Strictly Necessary Cookies

These cookies are essential for you to browse our website and use its features. Without these cookies, services you have requested (such as accessing secure areas of the website) cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Examples:

  • Session cookies that keep you logged in while you navigate the website

  • Security cookies that authenticate users and prevent fraudulent use of login credentials

  • Load balancing cookies that ensure website content is delivered efficiently

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages visitors go to most often and if they receive error messages from web pages. These cookies do not collect information that identifies a visitor personally. All information collected by these cookies is aggregated and therefore anonymous. We use this information to improve how our website works.

Examples:

  • Google Analytics cookies that help us understand how visitors interact with our website

  • Cookies that track page load times and website performance

  • Cookies that measure the effectiveness of our content and design

Functionality Cookies

These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.

Examples:

  • Cookies that remember your login information

  • Cookies that remember your preferences and settings

  • Cookies that enable chat functionality

Targeting and Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies remember that you have visited a website and this information may be shared with other organizations, such as advertisers.

Examples:

  • Cookies from advertising networks like Google Ads or Facebook Ads

  • Retargeting cookies that show you ads based on your browsing history

  • Cookies that track conversions from advertisements

Social Media Cookies

These cookies are used when you share information using a social media sharing button or "like" button on our website, or when you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or LinkedIn. The social network will record that you have done this and may use this information about your visit to target advertising to you.

Examples:

  • Facebook pixel cookies

  • LinkedIn Insight Tag cookies

  • Twitter conversion tracking cookies

How We Use Cookies

We use cookies for the following purposes:

To Provide and Improve Our Services: We use cookies to deliver the functionality of our website, remember your preferences, and improve your user experience.

To Analyze Website Performance: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where we can make improvements.

To Personalize Content: We use cookies to remember your preferences and provide personalized content and recommendations based on your interests.

To Conduct Marketing and Advertising: We use advertising cookies to deliver targeted advertisements, measure the effectiveness of our marketing campaigns, and retarget visitors who have shown interest in our services.

To Enable Social Media Features: We use social media cookies to enable you to share content and interact with our social media presence.

To Ensure Security: We use cookies to authenticate users, prevent fraud, and protect the security of our website and services.

Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to report usage statistics of our website, deliver advertisements on and through our website, and provide other services.

Third-party services we use that may set cookies include:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Ads: We use Google Ads to deliver targeted advertising. Google may use cookies to show you ads based on your visits to our website and other websites on the internet.

Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our Facebook advertising campaigns and to deliver targeted ads to Facebook users who have visited our website.

LinkedIn Insight Tag: We use LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our ads.

CRM and Marketing Automation Platforms: We may use cookies from CRM and marketing automation platforms (such as HubSpot, Salesforce, or similar services) to track leads, manage customer relationships, and automate marketing workflows.

Webinar Platforms: When you register for or attend webinars, the webinar platform (such as Zoom, GoToWebinar, or similar services) may set cookies to manage registration, attendance, and recordings.

Please note that we do not control third-party cookies and their use is governed by the privacy policies of the third parties providing them. We encourage you to review the privacy policies of these third parties to understand how they collect and use information.

How Long Do Cookies Last?

The length of time a cookie will stay on your device depends on whether it is a "persistent" or "session" cookie.

Session Cookies: Session cookies only last until you close your browser. They are deleted automatically when you close your browser.

Persistent Cookies: Persistent cookies remain on your device until they expire or you delete them. The expiration date is set in the cookie itself. Some persistent cookies may last for a few hours, while others may last for several years.

How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

To manage cookies, please refer to your browser's help documentation:

Cookie Consent Manager

When you first visit our website, you may see a cookie consent banner that allows you to choose which types of cookies you want to accept. You can change your cookie preferences at any time by clicking the "Cookie Settings" or "Cookie Preferences" link in the footer of our website.

Opt-Out Tools

You can opt out of certain third-party cookies by using the following tools:

Please note that opting out of advertising cookies will not mean you will no longer receive advertising. It means that the advertising you see will not be customized based on your interests.

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Our website does not currently respond to DNT signals because there is no industry standard for how websites should respond to such signals.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Cookie Policy, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by posting a notice on our website or sending you an email notification.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Seneca Voice AI / Seneca Automation

Email: info@senecavoice.ai
Phone: +1(410)705-2154
Mailing Address: 20 S Charles St Ste 403 #2090, Baltimore, Maryland 21201 US

By continuing to use our website, you consent to our use of cookies as described in this Cookie Policy.